OUR QUALITY POLICY
Efesan Group’s quality policy is built upon highest level of goods and services quality, customer satisfaction, following the technology, training and team spirit, constant improvement, work health and environmental consciousness. Our corporation carefully and constantly implements this understanding of quality in all the manufacturing and service provision in all the industries it is operating in.
QUALITY OF GOODS AND SERVICES: It is the primary objective of all our divisions and employees to make sure that the goods and services that we offer in all the industries we are operating in are compatible with national and global standards and safe.
CUSTOMER SATISFACTION:All our units and employees adopted the principle that the definition of customer includes both internal and external customers and that their demands and needs are to be met even by exceeding the expectations, developing and manufacturing goods based on lengthy research and offering high quality service in all the industries we are operating in.
EMPLOYEE SATISFACTION: We are aware that the real basis of customer satisfaction is the “employee satisfaction” and we provide a peaceful work environment for all Efesan Group employees where we support their personal and professional training.
FOLLOWING THE TECHNOLOGY:To ensure that our goods and services are world class, we closely monitor all kinds of technological developments and we implement this approach in all of our divisions.
TRAINING AND TEAM SPIRIT: We give priority to team spirit and training in every level and we operate with support and solidarity in both organizational and structural levels.
CONSTANT IMPROVEMENT: We closely follow the requirements of the modern era and adapt our service understanding and production targets to the changing conditions and technologies while we continue to improve by renewing the corporate structure at the same time.
Ferro Döküm is aware of its responsibility for the environment.
1. The activities with environmental impact are carried out in accordance with current laws and regulations
Compliance with laws and regulations is ensured by the participation of all employees. Changes in laws and regulations are watched and processes, activities, equipment and products are planned for future compliance. For this purpose we practice “Cleaner Production Technologies” and Best Available Techniques (BAT).
Ferro Döküm complies with local laws and regulation as well as adopting and complying with EU Reach Regulation and UN Global Compact and instructing the suppliers to make sure that they also comply with it.
2. Proactive approach to prevent environmental risks.
Ferro Döküm develops preventive measures by identifying the risks and it takes precautions to avoid possible environmental risks as a result of its activities.
3. We make efforts for the efficient use of our resources.
Efficient use of resources and energy is a priority for Ferro Döküm. Our corporation aims to use the natural resources, raw materials, auxiliary materials and energy rationally, protect natural resources and ensure the most efficient use of these resources. Ferro Döküm is making serious efforts for waste reduction and recycling as far as possible.
4. We raise the awareness of our goods and services suppliers and our employees
Our organization is aware that environmental problems can be minimized in societies with a high level of knowledge and awareness. Therefore we are making efforts to instruct and raise the awareness of all our employees. Furthermore, Ferro Döküm considers its business partners, suppliers and customers as part of the environment and makes efforts to raise its environmental consciousness.
5. We make emergency planning and take all possible precautions to ensure the occupational health and safety
Our organizations implement Occupational Health and Safety Management for
protecting life and property security against any hazards and risks. Dangers and
potential risks are identified in advance and the necessary precautions are taken to minimize the risks of accidents. Risk points are continuously reviewed and revised through technological development and new investments.
6. We make continuous improvement and development in Environmental and Occupational Health and Safety Management Systems.